iCognition, a frontrunner in enterprise information management solutions, recently introduced its latest advancements in records management through the release of RM Workspace 2.0 and RM Workflow 2.0. These cutting-edge solutions mark a new era in enhancing business efficiency and content productivity while ensuring transparency in record-keeping. This is particularly true because these new versions are now key components of Ingress by iCognition, the next generation Content Services Platform.
RM Workspace 2.0: transforming content management
In today’s information-driven era, RM Workspace 2.0 stands out as a game-changer in content management. Drawing from over a decade of achievements, this collaborative digital workspace, specifically designed for OpenText Content Manager, redefines how organisational records management and end-user context seamlessly intersect. RM Workspace has had many releases over it’s ten year history, but we recently re-aligned the numbering to match Ingress by iCognition version numbers.
Beyond streamlining information access, RM Workspace 2.0 empowers users to effortlessly handle and retrieve records, aligning with their unique information structure. This, in turn, boosts staff productivity and utilisation. Meanwhile, the system ensures that organisational records are appropriately classified and controlled for long-term preservation.
Distinguished by its user-centric design ethos, RM Workspace 2.0 represents a paradigm shift in user experience and efficiency. Seamlessly integrating with the Content Manager records management compliance engine, it enforces organisational rules of evidence without encumbering users with compliance intricacies. Moreover, RM Workspace 2.0 adheres to accessibility compliance and high user experience design standards, ensuring intuitive accessibility for all users.
The advantages of RM Workspace 2.0 are manifold, encompassing high-value collaboration, seamless deployment, efficient information capture and discovery, transparent records management, swift and effective sharing, on-demand collaboration spaces, and cloud-ready accessibility.
Furthermore, the latest iteration introduces enhancements such as support for the latest Content Manager version, advanced search capabilities, efficient record export, and fortified security with OKTA support.
As part of the Ingress by iCognition, RM Workspace can be incorporated into line-of-business systems such as Microsoft Teams to provide users with their own personal space to find, access, and use records as a vital subset of their information.
Looking forward, the roadmap for RM Workspace includes continued support for Content Manager versions, the capability to edit any document types via thin client auto-check-in functionality, migration to a new microservices architecture, and ongoing enhancements to augment functionality and user experience.
RM Workflow 2.0: empowering process automation
Complementing RM Workspace, RM Workflow 2.0 signifies a monumental leap in process automation. Praised for its efficiency and effectiveness across diverse sectors, this solution has garnered widespread acclaim. RM Workflow now delivers seamless automated processing to Ingress by iCognition.
Highlighting its significant impact, the success stories of RM Workflow implementations, exemplified by Goulburn Valley Water’s recognition at the OpenText Content Manager Innovation Showcase 2023, underscore its effectiveness in streamlining operations.
Goulburn Valley Water successfully manages an impressive total of 18,500 workflow processes in RM Workflow. However, this figure falls short of our largest client, the Tasmanian Department of Natural Resources and the Environment, which oversees 25,000 processes annually.
By implementing centralised approval systems, comprehensive analytics, and seamless workflow management, RM Workflow empowers organisations to achieve productivity enhancements.
The latest version of RM Workflow introduces compelling features, including support for Content Manager 23.4, PDF summaries for completed workflows, OKTA authentication support, and more. It’s also now incorporated into Ingress by iCognition so users in apps such as Teams can initiate formal RM Workspace workflows, such as approval processes with their superiors, directly from within Teams.
Looking ahead, iCognition remains committed to enriching RM Workflow with additional features like quick search capabilities, enhanced activity management, bulk document uploads, and an elevated user experience.
In conclusion, iCognition’s latest RM solutions reaffirm its dedication to revolutionising business processes and empowering organizations with unparalleled efficiency. As businesses embark on their digital transformation journey, RM Workspace 2.0 and RM Workflow 2.0 emerge as beacons of innovation, poised to propel success in today’s dynamic business landscape.
Get access to a video of RM Workspace and RM Workflow in action HERE or contact us on info@icognition.com.au. We’re also currently offering bundled software deals and ‘two for one’ deals, so talk to us soon!