We can analyse, streamline, accelerate, and optimise business processes across your organisation with workflow automation. Transform processes such as approvals, reviews, applications, Ministerials, briefs, board papers, mail, billing and many more. Using our process analysis expertise and RM Workflow/Content Manager solution, we transform your business processes, while also automating records management.
Goulburn Valley Water decommissioned Docusign digital signature approval processes for a large number of documents and forms, replacing it with iCognition’s Workflow.
It now delivers a robust internal approval method for 18,500 processes and there are 25 different analytics charts to manage the workflows. This is just the beginning for this utility.
“Efficiency gains have been seen in various aspects, but the most resounding is having a single point of approval and the ability to have everything in one place, having associated documents encompassed within the workflow, rather than navigating to them all individually.
We worked closely with iCognition and I can honestly say we wouldn’t have met our deadline without their strong commitment. They tackled the more complex workflows we’d drafted, helping us to ensure the best pathways were developed and pointing out areas that could be improved or needed further work or consultation from process owners.” Rachael Howden, Team Leader of Records Management.
Goulburn Valley Water received the OpenText Content Manager Innovation Showcase 2023 Technology Excellence Award for this solution. For more detail check out Rachael’s presentation to the OpenText Content Manager Customer Innovation Showcase 2023. There’s also an article, Unleashing Digital Workflows at Goulburn Valley Water, in Information and Data Manager magazine.
Department of Natural Resources and the Environment (TAS) conduct over 25,000 workflows per annum. The key workflows ensure the governance and security of Ministerial information and processes at the highest levels of the Department and into Cabinet. The Department uses a detailed analytics dashboard to provide ongoing reporting and monitoring.
“This solution gave us the ability to promote productivity and streamline service delivery. We were able to deliver five core Ministerial workflow templates that not only streamlined our processes but provides us the ability to produce reports to track the management of workflows to and from the Minister’s office. With over 2000 workflows created and completed per month throughout our agency, the improvements provide greater flexibility and simplify processes. The agency’s partnership with iCognition, with providing a user-centric interface in delivering a dynamic content workflow has meant we can deliver a better efficiencies and user experiences, and something we can build on moving forward.” Patsy Makarewicz, CIS Senior Technical Officer
For more detail check out Patsy’s presentation to the Micro Focus (now OpenText) Information Management & Governance Forum 2022 go to Micro Focus IM&G Forum 2022 | 7-8 September 2022.
The Department, formerly known as DPIPWE, also received the Micro Focus (now OpenText) Realize 2020 Innovation Award for this solution.
In receiving this award Richard Mitchell, Director, Digital and Data Services said:
“Content Manager is our engine and is managing our recordkeeping requirements perfectly. Most people are interacting with it via iCognition interfaces, including RM Workflow. It’s a good result all round and has kept the Secretary happy. iCognition have been wonderful partners to work with.”
Check out more on what Richard says in this video: DPIPWE Tasmania – Micro Focus Realize 2020: Innovation Award Winner Presentation – YouTube
Office of the Director of Public Prosecutions (NSW) integrated RM Workflow into their case management system to automate case management processes.
“We capture case records automatically from our Appian Case Management System but allow users to easily find, access and edit Content Manager records from within the Appian solution using the iCognition solutions, including RM Workflow. This allows end users to remain in Appian and not have to navigate away from Appian.” Daniel Campisi, Information & Records Manager.
Tyson Foods, Inc (USA) manage records disposal processes using Content Manager, with workflows accessed via iCognition’s RM Workflow.
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