iCognition can provide managed services for your existing records and information management system.
Services can include:
- Monthly remote maintenance, system monitoring and reporting
- Ad hoc support services for your existing records and information management system and integrated applications
- Onsite technical support from iCognition system specialists to resolve critical system issues
- Scoping and implementation of system enhancements and additional functionality
- Dedicated support phone line during business hours with escalation process
- Responsive and effective support for issues encountered in the operation of the system, including 24x7x365 access to iCognition’s online support portal.
- Dedicated Account Manager
- Incident and request service level agreements
- Advice regarding enhancements as they are made available by the software vendor, or through iCognition’s own substantial research and development program
- Scoping and quoting of larger bodies of work as requested.
Alternatively, transition your Content Manager system to our secure, robust cloud service: Content Manager Cloud (EDRMSaaS) – iCognition