Managed Services

iCognition can provide managed services for your existing records and information management system.

Services can include:

• Monthly remote maintenance, system monitoring and reporting
• Ad hoc support services for your existing records and information management system and integrated applications
• Onsite technical support from iCognition system specialists to resolve critical system issues
• Scoping and implementation of system enhancements and additional functionality
• Dedicated support phone line during business hours with escalation process
• Responsive and effective support for issues encountered in the operation of the system, including 24x7x365 access to iCognition’s online support portal.
• Dedicated Account Manager
• Incident and request service level agreements
• Advice regarding enhancements as they are made available by the software vendor, or through iCognition’s own substantial research and development program
• Scoping and quoting of larger bodies of work as requested.

Alternatively, transition your Content Manager system to our secure, robust cloud service: Content Manager Cloud (EDRMSaaS) – iCognition