Managed Services to suit the needs of your organisation

iCognition can provide managed services for your existing records and information management system.

Services can include:

  • Monthly remote maintenance, system monitoring and reporting
  • Ad hoc support services for your existing records and information management system and integrated applications
  • Onsite technical support from iCognition system specialists to resolve critical system issues
  • Scoping and implementation of system enhancements and additional functionality
  • Dedicated support phone line during business hours with escalation process
  • Responsive and effective support for issues encountered in the operation of the system, including 24x7x365 access to iCognition’s online support portal.
  • Dedicated Account Manager
  • Incident and request service level agreements
  • Advice regarding enhancements as they are made available by the software vendor, or through iCognition’s own substantial research and development program
  • Scoping and quoting of larger bodies of work as requested.

Alternatively, transition your Content Manager system to our secure, robust cloud service: Content Manager Cloud (EDRMSaaS) – iCognition

Our team provides tailored solutions using the best technology.