Premium support to meet your needs

As an OpenText Platinum Partner, iCognition offers industry-leading consultants and technicians to support OpenText Content Manager, Voltage Fusion and associated products. Globally, we are the longest-serving dedicated Content Manager services organisation. As the leading provider of Content Manager in Federal Government, our track record speaks for itself.

Support services are tailored to meet your requirements. In addition to front-line support inclusions, RM Solutions Suite, Voltage Fusion and Content Manager license holders can build a range of specific support packages aimed at improving system availability, performance and security.

Support Packages

Guarantee your access to our highly skilled resources. We will design a support package based on the size, scale and service level requirements of your organisation. Fast-tracked support assistance, 24x7x365 support, environment-specific advice and release notifications can be included, as well as lower consulting rates and no-cost consulting hours.

  • Product Maintenance: superior vendor support combined with product licensing
  • Product Maintenance Plus: all Product Maintenance inclusions with additional access to iCognition’s consulting and technical resources
  • Block support packages: tailored consulting and technical services
  • Major Incident rescue: immediate deployment of specialist resources during critical events
  • Managed Services: full management of your on-premises solution, including Service Level Agreement assurances
  • Software as a Service (SaaS): a total cloud service package for all your Enterprise Content Management needs.

Ask us about our on-site solutions support and after-hours support