Managed Services

iCognition provides a range of packaged services in the information management marketplace, including:

• Help desk support: second line support for technical and business issues.
• Onsite solution support: full or part time technical or business resources to support your solution, or ad-hoc or pre-paid service options to get fast support onsite when you need it.
• Outsourced solution support: we manage your onsite solution to ensure performance and reliability at a lower total cost of ownership.
• Software as a Service: Cloud solution options are available, including via Federal Government contracts.

Custom services such as expanded on-site solutions support and after-hours support can also be provided. Clients who obtain support agreements have the benefit of telephone support and priority email service ensuring access to our team of highly skilled consultants at all times, along with feedback and progress reports.

For more information about our support services email info@icognition.com.au